The truth is out there – or is it?


By David Czarnetzki

“As we know, there are known knowns: there are things we know we know. We also know there are known unknowns; that is to say we know there are some things we do not know. But there are also unknown unknowns – the ones we don’t know we don’t know”

These words, spoken by U.S Secretary of Defense Donald Rumsfeld in 2002, attracted some ridicule at the time but they are actually based on a model of the Johari Window shown below:

Known to PHSONot known to PHSO
Known to othersARENABLIND SPOT
Not known to othersFACADEUNKNOWN

So, I hear you ask, how does this relate to the Parliamentary and Health Service Ombudsman?

On 7th July 2021, the Ombudsman Mr. Behrens, laid a report before Parliament entitled “Unlocking Solutions in Imaging: working together to learn from failings in the NHS”.

The report…

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