Early in March 2020 the Parliamentary and Health Service Ombudsman presented to parliament their 2019 Casework Report. An exercise in spinning straw into gold. In this report the Ombudsman shared the findings from 9 parliamentary complaints and 21 health service complaints. Given the very low uphold rate of 2.4% of total complaints in 2018/19 it […]
Rob Behrens – the Rumpelstiltskin of his day.
