Rob Behrens – the Rumpelstiltskin of his day.

Early in March 2020 the Parliamentary and Health Service Ombudsman presented to parliament their 2019 Casework Report.  An exercise in spinning straw into gold. In this report the Ombudsman shared the findings from 9 parliamentary complaints and 21 health service complaints. Given the very low uphold rate of 2.4% of total complaints in 2018/19 it… Continue reading Rob Behrens – the Rumpelstiltskin of his day.

Patients Association concede there has been no improvement at PHSO.

I say ‘concede’ as reading the latest position statement blog from the Patients Association it would appear they are doing all they can to give the Ombudsman the benefit of the doubt. PHSO’s performance certainly doesn’t seem to have deteriorated, which is arguably quite impressive of itself given the extent of the organisational change it has undergone… Continue reading Patients Association concede there has been no improvement at PHSO.

HSJ reveal the cover-up culture of the NHS

As we use the time of reflection gifted by the Covid-19 pandemic to imagine a better world, will any attention be given to the harm caused by the cover-up culture rampant in the NHS? The present system of accountability for all public services, not just the NHS, is not fit for purpose as so recently… Continue reading HSJ reveal the cover-up culture of the NHS

Cumberlege report confirms PHSO ineffective in protecting patients from harm

As yet another NHS scandal hits the headlines. BBC Health Editor Hugh Pym asks; Patient safety – will there be a big step forward? BBC News 8.7.20 Hugh Pym has been around long enough to know that the latest scandal concerning vaginal mesh is unlikely to result in the cultural change needed to turn the… Continue reading Cumberlege report confirms PHSO ineffective in protecting patients from harm